FAQ’s

  • Airport Transfer - How do I find my driver?

    Our Meet n Greet Service includes having your driver waiting for you inside the Arrivals Area with a sign that has your name. Your driver will track your flight and arrive shortly after it lands. If you provided your contact number, we will share your driver’s number with you as well.

    We can then also let you know where the driver will be waiting for you. It varies from airport to airport.

    AUCKLAND INTERNATIONAL AIRPORT

    Our drivers are usually stand on the LEFT as you come out. See the Allpress Cafe and you are heading in the right direction.

  • Airport Transfer - what happens if my flight is late, delayed, diverted or cancelled?

    If it is delayed significantly and our driver cannot make the new arrival time, we will send another driver to ensure we have completed your service.

    If it is cancelled, we will wait for further instructions and rebook another driver for your new pickup time.

  • What is your Grace Period or standard waiting time before receiving an Extra Charge?

    There is a built in 10 minutes waiting time or ‘Grace Period’ with all our bookings - Tours or Transfer pickups.

    After that, we charge similar to Uber, Taxis and other Passenger services - a rate of NZD$2 per minute.

    We would prefer if you feel you would like to change your pickup time, to give us sufficient notice and to avoid extra Waiting Time Charges.

  • How do I book a Private Tour?

    Contact us through our forms or email at info@yournzdriver.co.nz. We're ready to assist you.

    A 20% minimum deposit is required, with the balance due one week before your service. You will receive an online invoice with payment options. If you prefer to pay cash on the day, please discuss this when booking.

    After full payment, we will provide your driver-guide's details and typically confirm with you the day before. For more details, please review our Terms and Conditions.

  • What is included in the Tour or Transfer price?

    Your allocated and confirmed Driver(s), Vehicle(s), some vehicles will come with bottled water, USB chargers. All Luxury vehicles are leather and fully tinted and kept in excellent, tidy condition.

    The drivers meal allowance and driver’s accommodation if there are overnight stays away from driver’s home/usual place of residence.

    Your meals and activity tickets are not included unless they have been included in your quote.

    All our Quotes are also in NZ Dollars.

  • Are you able to purchase our Activity Tickets?

    Yes, as a fully Registered Tour Operator, we have the ability to purchase tickets and arrange bookings for most activities throughout New Zealand. This includes a variety of popular tours such as Hobbiton, the captivating Waitomo Glow Worm Caves, and the unique experiences offered in Rotorua.

    Please do not hesitate to reach out to us, and we will do our utmost to ensure that each day's tour is completed with minimal hassle and maximum enjoyment for you.

  • Are Tips or Gratuity included in our Tour or Transfer prices?

    We do not include any set gratuity amounts in our pricing structure, but we do give our guests the options to provide gratuities if they specifically request this service. This approach allows our clients the freedom to express their satisfaction based on their unique experience.

  • Will our guide or driver be English Speaking?

    Only experienced, English-speaking drivers and knowledgeable guides work for YourNZDriver, unless otherwise specifically requested for a driver who speaks an additional language that facilitates better communication with our valued client(s). This ensures a smooth and enjoyable experience throughout your journey with us.

  • What if I need to Cancel my Booking?

    We understand that life situations may change your plans or due to weather conditions.

    In the event of a cancellation or variation of the Services by the Client, the following policy will apply:

    Cancellation of all Short Term Tours and/or Transfer Services made within 48 hours of the scheduled pick-up time will be charged at 70% of the total quoted rate.

    Cancellation of any Multi Day Tours cancelled within 96 hours of the scheduled pick-up time will be charged at 70% of the total quoted rate.

    Cancellation or variation of any Services within 24 hours of the scheduled pick-up time will be charged at the full quoted rate (including if the Client releases the Company's driver/vehicle before the end of the booking period after the relevant journey has commenced);

    If Deposit was paid by Credit Card and a Refund has been requested, there is a NZD$50 Admin fee to reverse your Refund via our Payment Gateway.

    See our full Terms and Conditions

  • Are we allowed to consume alcohol in the Vehicle?

    Unfortunately, the answer is No.

    It is indeed illegal, and engaging in such activity constitutes an offense that comes with a fine of NZD$300 imposed on the driver. Additionally, any passengers who are caught participating in this violation will face a further penalty of NZD$300.

    For comprehensive details, please see the full Terms and Conditions for additional clarity on this matter.