At Your NZ Driver Ltd, we understand that flight schedules can change. Here’s how we handle delays and cancellations.

Delayed Flights: If your flight is delayed, just let us know as soon as possible. We allow up to 60 minutes of complimentary wait time after your scheduled landing. If delays go beyond this and impact our schedule, a small waiting fee or rescheduling may apply — but we’ll always do our best to work with you.

Cancelled Flights: If your flight is cancelled and you inform us at least 12 hours before pickup, we’re happy to reschedule at no charge or offer a full refund. If less than 12 hours’ notice is given, charges may apply depending on the circumstances and driver time already allocated.

No Shows & Missed Flights: If you miss your flight or do not meet your driver as arranged (without notice), the full fare may still apply as the vehicle and driver will have been dispatched.

Need to Reschedule? We’re flexible where we can be. If you need to change your transfer time after a flight disruption, we’ll help reschedule based on availability — just contact us as soon as possible.

A. Our driver will meet you inside the arrivals hall with a sign, assist with luggage, and monitor your flight for delays. A 10-minute grace period is included; extra wait time may incur a fee ($2 per minute).

A. Our Meet n Greet Service includes having your driver waiting for you inside the Arrivals Area with a sign that has your name. Your driver will track your flight and arrive shortly after it lands. If you provided your contact number, we will share your driver’s number with you as well.

We can then also let you know where the driver will be waiting for you. It varies from airport to airport.

AUCKLAND INTERNATIONAL AIRPORT

Our drivers are usually stand on the LEFT as you come out. See the Allpress Cafe and you are heading in the right direction.

A. If your flight is delayed significantly and our driver cannot make the new arrival time, we will send another driver to ensure we have completed your service.

If it is cancelled, we will wait for further instructions and rebook another driver for your new pickup time.

A. There is a built in 10 minutes waiting time or ‘Grace Period’ with all our bookings - Tours or Transfer pickups EXCLUDING Airport Inbound Transfers.

After that, we charge similar to Uber, Taxis and other Passenger services - a rate of NZD$2 per minute.

We would prefer if you feel you would like to change your pickup time, to give us sufficient notice and to avoid extra Waiting Time Charges.

A. Your allocated and confirmed Driver(s), Vehicle(s), some vehicles will come with bottled water, USB chargers. All Luxury vehicles are leather and fully tinted and kept in excellent, tidy condition.

The drivers meal allowance and driver’s accommodation if there are overnight stays away from driver’s home/usual place of residence.

Your meals and activity tickets are not included unless they have been included in your quote.

All our Quotes are also in NZ Dollars.

A. Only experienced, English-speaking drivers and knowledgeable guides work for YourNZDriver, unless otherwise specifically requested for a driver who speaks an additional language that facilitates better communication with our valued client(s). This ensures a smooth and enjoyable experience throughout your journey with us.

If you have specifically asked for ‘affordable’ and just a driver, we will do our best to ensure they fit your booking request.

A. We understand that life situations may change your plans or due to weather conditions.

In the event of a cancellation or variation of the Services by the Client, the following policy will apply:

Cancellation of all Short Term Tours and/or Transfer Services made within 48 hours of the scheduled pick-up time will be charged at 70% of the total quoted rate.

Cancellation of any Multi Day Tours cancelled within 96 hours of the scheduled pick-up time will be charged at 70% of the total quoted rate.

Cancellation or variation of any Services within 24 hours of the scheduled pick-up time will be charged at the full quoted rate (including if the Client releases the Company's driver/vehicle before the end of the booking period after the relevant journey has commenced);

If Deposit was paid by Credit Card and a Refund has been requested, there is a NZD$50 Admin fee to reverse your Refund via our Payment Gateway.

See our full Terms and Conditions

A. Yes we do. Whether it is a solo traveller, right up to 45 passengers.

Please contact us and allow us to work with you on designing the most ideal Itinerary for you. We look forward to creating your dream tour!

A. We are based in Auckland and provide transport throughout the Auckland region and across New Zealand, including North and South Island destinations. Whether it’s a local appointment, airport transfer, or a multi-day South Island tour, we’ve got you covered. Please know that in our Peak Season, demand will be high so booking early is the safest to ensure you get our best guide-drivers and vehicles.

A. Simply contact us via our website form or email with your desired destinations, dates, and any preferences. We’ll respond with a proposed itinerary and quote. A 20% deposit is required to confirm your booking, with the balance due before travel.

A. We do our best to accommodate short-notice bookings. For urgent requests, please call or text us directly on +649 200 1235

A. We operate luxury sedans (e.g., Mercedes-Benz S-Class, BMW 7 series), 6 seaters, 10 seaters, 11-seater, 14 seater and 19 seater Sprinter vans, and larger coaches upon request.

All vehicles are modern, air-conditioned, and driven by licensed professionals. The vehicles are also approved for commercial use, ie taking passengers.

A. We can accommodate individuals, couples, small groups, and larger parties. Let us know your group size and luggage needs, and we’ll match the right vehicle.

A. We accept bank transfer, debit/credit card (Visa, Mastercard), and cash.

Foreign Currency is generally fine as long as the bank notes are in good ‘exchangeable’ condition.

A 20% deposit confirms your booking, with final payment due at least 7 days before your trip.

A. No, gratuities are not included in our pricing. Tipping is at your discretion and always appreciated for excellent service.

A: Our pricing includes vehicle, professional driver, fuel, road tolls, bottled water, and in-vehicle WiFi (where available). Entry tickets to attractions, meals, or accommodation are not included unless specified.

A: Yes, we're flexible! Let us know if you'd like to add photo stops, meal breaks, or scenic detours. Some additions may incur an extra charge, depending on time and distance.

A: Seatbelts are required for all passengers. No alcohol or smoking is allowed in our vehicles. For long-distance trips, drivers take required rest breaks.

We carry First Aid Kits on board and most larger vans, carry a Fire Extinguisher.

A. The NZ Legislation states It is illegal to consume alcohol in a vehicle that is operating as part of a commercial passenger service and imposes a NZD$300 fine and Infringement Notice to the driver and any passenger(s) caught. This includes taxis, Ubers, buses, and limousines unless the operator has a special license. The driver or company has a right to say no or refuse to take the passenger(s) or a group. 

We also DO NOT hold a liquor licence.

If the inside of the vehicle is left in a dirty/soiled manner, then a cleaning fee of NZD$287.50 inc GST will be charged to the hirer.

Smoking or the consumption of drugs and alcohol is not permitted in the vehicle at any time. Failure to comply may result in the termination of hire. Violation will result in the immediate termination of the contract and the forfeiture of all paid deposits and fees.

Alcohol is not to be consumed by any passenger in our vehicles, or our service will be terminated immediately and no refund will be given. 

Irresponsible, dangerous or intoxicated behaviour, which compromises the safety of the chauffeur or passengers will not be accepted and may result in the termination of hire, without any refund.

The person reserving the vehicle is responsible for all guests and any damage to the interior and equipment in the vehicle and willful damage to the exterior. All passengers agree to behave in an orderly and well-behaved manner. This includes, but is not limited to: liquid spillage, vomiting, lights, electronic and stereo equipment. Repair and replacement of any item will be the responsibility of the person hiring the vehicle. In the event of such early termination the person reserving the vehicle, remains liable for the full rental fee, this will happen without any refund.