Terms & Conditions – Your NZ Driver Ltd

Your NZ Driver Limited (“the Company”) provides private chauffeur, transfer, and tour services throughout New Zealand. By booking or using our services, you (“the Client”) agree to the following Terms.

1. Definitions

Company: Your NZ Driver Limited
Client: The person or organisation making the booking
Services: Chauffeur-driven transportation of passengers, luggage, and goods
Booking: A reservation confirmed once payment is received

2. Bookings & Confirmation

  • Bookings must be made via our website, email, WhatsApp, or phone.

  • All quotes are subject to availability until the required deposit or full payment is received.

  • A booking is only confirmed when payment is made.

  • Driver contact details are provided once payment is complete.

  • If booking on behalf of others, you accept responsibility for their compliance with these Terms.

  • The Company may correct clerical or pricing errors at any time.

3. Pricing, Quotes & Payment

  • All prices are in NZD and include GST unless stated otherwise.

  • Quotes are valid at the time issued and may change if no deposit is paid—especially where third-party suppliers are involved (accommodation, ferries, golf tee times, etc.).

  • International card payments may incur a processing fee.

  • If payment is delayed or dishonoured, the Company may cancel the booking and retain any payments made.

Inclusions

  • Chauffeur-driven vehicle

  • Driver meals and accommodation where required

  • Any tour components stated in the itinerary

Exclusions

  • Client meals

  • Client accommodation (unless included in a tour package)

  • Attraction tickets or guided activities

  • Personal expenses and anything not listed

4. Deposits & Balance Payments

Airport Transfers & Hourly Chauffeur Services

  • 25% deposit for bookings made more than 7 days in advance

  • No deposit for bookings within 7 days; full payment required at least 24 hours before pickup

  • Eligible for full refunds as per the Cancellation Policy

  • No NZD $100 admin fee applies

Private Day Tours (Single-Day)

  • 25% deposit at booking

  • Balance due 5 days before the tour

  • Bookings within 5 days require full payment

Multi-Day Tours (Including Golf Tours)

  • 30% deposit at booking

  • Balance due 14 days before tour start

  • Includes all multi-day sightseeing, guided tours, and golf tours

  • Third-party suppliers may require non-refundable prepayment

  • All quotes remain subject to availability until a deposit is paid

Administration Fee

  • If a refund is permitted, a NZD $100 non-refundable administration fee applies

  • Does not apply to Airport Transfers or Hourly Services.

5. Passengers & Baggage

  • You must disclose the number of passengers and all luggage in advance.

  • Excess luggage or extra passengers may require additional transport at your cost.

  • You are responsible for any damage caused by passengers.

Prohibited Items (unless approved in writing)

  • Dangerous goods

  • Animals (unless agreed)

  • High-value items (jewellery, bullion, art, antiques)

  • Refrigerated or temperature-sensitive goods

6. Safety, Conduct & Vehicle Rules

All passengers must follow driver instructions.

  • Seatbelts required by law

  • No alcohol or drugs in the vehicle

  • No smoking or vaping

  • Food allowed at driver discretion

  • Unsafe or abusive behaviour may result in immediate termination without refund

Cleaning Fee: NZD $300 for spills, vomiting, or soiling requiring professional cleaning.

7. Pickup, Delays & No-Shows

General Waiting Time (Non-Airport / Non-Cruise)

• 10-minute grace period
• After this: NZD $20 per 10 minutes
• After 30 minutes with no contact, booking may be marked a no-show

Domestic Flights

• Confirmed ‘built-in and quoted’ wait time: 45 minutes after landing
• After this: NZD $20 per 10 minutes

International Flights

• Confirmed ‘built-in and quoted’ wait time: 90 minutes after landing
• After this: NZD $20 per 10 minutes

Cruise Ship Pickups

• Confirmed ‘built-in and quoted’ wait time: 60 minutes after agreed pickup time
• After this: NZD $20 per 10 minutes

Extended Delays

If delays impact driver scheduling or legal driver-hour limits, we may:
• Charge additional waiting time, or
• Reschedule at added cost, or
• Do our best to send another driver to collect you

Delays Outside the Client’s Control

We recognise that some delays are genuinely unavoidable (e.g., airline delays, lost luggage processing, customs/MPI queues, cruise ship clearance delays, medical events, or road closures).
If you notify us as soon as possible and maintain communication, we will always act reasonably and do our best to accommodate the situation.

Please note:
• Waiting time charges may still apply if the driver is required to remain on standby
• Where delays significantly affect scheduling or legal driving hours, alternative arrangements (e.g., another driver, rescheduling) may be required, and any additional costs will be advised in advance
• A no-show will not be applied where delays are outside your control and communication has been maintained

No-Shows

A no-show occurs when the Client fails to meet the driver within 30 minutes of the scheduled time and no communication is received.
No-shows are non-refundable.

8. Cancellation & Refund Policy

All cancellations must be submitted in writing and confirmed by the Company.

Airport Transfers & Hourly Chauffeur Services

  • 24+ hours: Full refund

  • Within 24 hours: Non-refundable UNLESS out of the client’s control (flight cancellation)

  • No admin fee

Private Day Tours

  • 48 hours before tour start time: Refund minus NZD $100 admin fee

  • Within 48 hours: Non-refundable

  • Supplier cancellation rules MAY override Company rules.

Multi-Day Tours (Including Golf Tours)

  • 72 hours before tour start time: Refund minus NZD $100 admin fee + any non-refundable supplier costs

  • Within 72 hours: Non-refundable

  • Supplier cancellation rules MAY override Company rules.

9. Changes, Disruptions & Rescheduling

The Company will try to adjust bookings affected by airline, ferry, or supplier delays.
Changes requested within the cancellation period may be treated as cancellations.

10. Refund Processing

Refunds are processed within 10 business days to the original payment method.

11. Force Majeure

The Company is not liable for delays or non-performance caused by events outside its control (weather, disasters, pandemics, government restrictions, accidents). Unused services may be refunded minus non-recoverable costs.

12. Travel Insurance & ACC

  • Travel insurance is strongly recommended

  • ACC covers personal injury but not travel delays, cancellations, or losses

13. Travel Documents

The Client is responsible for ensuring all passengers have valid passports, visas, and travel documentation.

14. Itineraries

Final itineraries are issued once full payment is received.
Any errors must be reported at least 5 working days before travel.

15. Liability

  • Goods carried under the Carriage of Goods Act 2017 (limited carrier’s risk)

  • Loss or damage must be reported within 7 days

  • Liability limited to the amount paid (or NZD $1,000, whichever is greater)

  • No liability for indirect or consequential losses

  • Not liable for actions of third-party suppliers

  • Consumer Guarantees Act does not apply to commercial bookings

16. Special Requirements

Please advise at booking if you require:

  • Child seats

  • Large items (golf bags, surfboards, instruments)

  • Mobility or accessibility assistance

These require prior arrangement and are subject to availability.

17. Assignment & Subcontracting

  • Bookings cannot be transferred without written consent

  • The Company may subcontract services to licensed providers

From time to time, due to driver unavailability or not having the requested vehicle, a vehicle breakdown or delay, the Company may use an affiliate driver or affiliate vehicle at no additional cost to the Client. All services will be provided at the originally quoted price.

18. Dispute Resolution

Any disputes must first be addressed through negotiation or mediation before legal action.

19. Privacy & Data Use

We collect only the personal information required to provide services.
Information may be shared with suppliers (drivers, hotels, operators) as necessary.
Clients may request access to or correction of personal data.

20. Amendments

These Terms may be updated periodically.
The newest version on our website applies to all new bookings.

21. Intellectual Property

All content on this site—including branding, itineraries, and documents—is protected.
You may not copy or use it for commercial purposes without written permission.

22. Severability

If any clause is deemed unenforceable, the remainder still applies.

23. Governing Law

These Terms are governed by New Zealand law.
The Client submits to the exclusive jurisdiction of New Zealand courts.