Terms and Conditions – Your NZ Driver Ltd
Your NZ Driver Limited (the “Company”) provides private chauffeur, transfer, and tour transportation services for passengers, luggage, and goods (the “Services”). These Terms and Conditions (“Terms”) apply to all bookings and use of our Services. By making a booking or using the Services, the Client (you) agree to be bound by these Terms.
Definitions
Company: Your NZ Driver Limited.
Client: The individual or organization booking or using the Services.
Services: Transportation of passengers and their luggage/goods by chauffeur-driven vehicle, as agreed with the Company.
Booking: A confirmed reservation of the Services.
Bookings and Confirmation
Bookings must be made through the Company’s specified channels (website, email, Whatsapp or phone) and are subject to availability and the Client’s payment of any required deposit or fee. A booking is confirmed only when the Company has received the required payment or deposit. The Company allocates vehicles and drivers on a first-come, first-served basis; we may encounter multiple inquiries for the same date. Until full payment is received, quoted details (vehicle, driver) remain subject to change. Once the full payment is made, the Company will share the driver’s contact details with the Client.
Each confirmed Booking signifies the Client’s acceptance of these Terms. If you book Services on behalf of others, you represent that you have the authority to do so and agree to ensure compliance by all participants. The Company may correct any clerical or pricing errors in confirmations or communications and will notify the Client of any necessary adjustments.
Pricing and Payment
All prices are quoted in New Zealand Dollars (NZD) and include New Zealand Goods and Services Tax (GST) unless otherwise stated. Prices are subject to change prior to confirmation if costs or availability change. The Company reserves the right to correct any pricing errors or omissions and to re-quote services accordingly. Quoted prices may be based on minimum passenger numbers or group sizes unless specifically stated.
Quote given will be relevant at that time it was given. Example: If booking is 6 months away and no Deposit has been paid in order to secure Third Party services (ie Driver’s Accommodation, Interislander Ferry) we have the right to requote and give new pricing relevant at that time.
Inclusions: Unless noted otherwise in the booking, the quoted price includes the vehicle and chauffeur, including the driver’s meals and accommodation on overnight tours away from the driver’s home location. It may also include any sightseeing or standard tour services as specified. The Company may act as a subcontractor or third-party provider for bookings made by a travel agent or another party; in all cases, these Terms apply.
Exclusions: The price typically excludes the Client’s personal expenses such as the Client’s own meals, accommodation, guided activities, tickets to attractions, and any services not explicitly listed. The Client is responsible for arranging and paying for any private activities or personal arrangements not included in the confirmed package.
The Company reserves the right to impose a surcharge when paying with an overseas credit or debit card. If payment is made by such card, any international transaction fees imposed by the payment processor will be added to the total cost.
Deposits
Some Services require a deposit to secure the booking. The deposit and balance requirements are as follows:
Airport Transfers and Hourly/Short-Term Chauffeur Services: If the booking is made more than 7 days in advance, a 25% deposit of the quoted fee is required to secure the reservation, with the balance payable 24–48 hours before pickup. For bookings made within 7 days of service, no deposit is required, but full prepayment is due at least 24 hours before the scheduled pickup.
Private Day Tours (single-day bookings): A 25% deposit is required at booking. The balance is due 5 days prior to the tour date. If the booking is made within 5 days of the tour date, full payment is required at the time of booking.
Multi-Day Tours (2 or more days): A 30% deposit is required at booking to secure vehicles, drivers, and any accommodations or third-party services. The balance is due 14 days before the tour start date. Note that components such as ferry crossings, flights, or accommodation may require separate non-refundable deposits or full payment according to third-party supplier terms.
All deposits are non-refundable except as expressly provided in the Cancellation and Refund Policy below. Any refunded deposit will incur a non-refundable administration fee of NZD $100 to cover processing and administrative costs.
All payments must be made by the Client using a valid payment method (credit card, bank transfer, etc.). The Client must be the authorised holder of the payment method. If a payment is dishonoured or delayed, the Company may cancel the booking and retain any deposit or payment made as liquidated damages.
Passengers and Baggage
Before travel, the Client must inform the Company of the total number of passengers and pieces of luggage to be transported. The vehicle provided can only accommodate a limited number of passengers and luggage based on its size and safety regulations. If the Client brings excess or oversized luggage or more passengers than disclosed, and the vehicle cannot safely accommodate them, the Company may require the Client to arrange additional vehicles at the Client’s cost (at standard taxi, Uber or private hire rates as per service available in that town or nearby location).
The Client (and those in the Client’s party) must ensure that no more passengers or items are brought on board than the vehicle’s capacity allows. Overloading the vehicle or failing to disclose special luggage needs may result in additional costs or refusal of carriage.
Liability for Damage: The Client is responsible for the behavior and actions of the Client and all passengers in their party. The Client will be liable for any damage to the vehicle (interior or exterior) caused by the Client or any passenger, including spilled liquids, breakages, or other damage. The Company will assess any damage and arrange repairs; the cost of repairs or replacement parts will be charged to the Client, and an invoice will be issued.
Prohibited and Restricted Items: For safety and legal reasons, the following items may not be carried without prior written approval from the Company:
Dangerous goods (e.g. firearms, explosives, flammable liquids/solids, corrosives, poisons, compressed gases, radioactive materials, or any other hazardous materials).
Animals (unless agreed in advance and in accordance with local regulations).
High-value items (e.g. bullion, coins, precious stones, expensive jewelry, antiques, artworks, or other valuables).
Items requiring special care (e.g. temperature-controlled goods, perishable items, or anything requiring refrigeration or special packaging).
If the Client wishes to transport any of the above items, the Company must be notified in writing prior to the trip. The Company may refuse to carry such items or may impose additional conditions and fees if it agrees to transport them. The Client assumes all risk and responsibility for prohibited items that are improperly declared.
Vehicle Use, Safety and Conduct
The Client and all passengers must follow the driver’s instructions and vehicle rules at all times:
Seatbelts: By law in New Zealand, every person in the vehicle (including the driver) must wear a seatbelt at all times when the vehicle is moving. Failure to do so is illegal and can void insurance.
Alcohol and Drugs: The consumption of alcohol or drugs in the vehicle is strictly prohibited. New Zealand law prohibits drinking alcohol in any vehicle operating as a commercial passenger service (including taxis, shuttles, Ubers and chauffeur services) unless a special license is held. Any passenger found consuming alcohol or exhibiting signs of intoxication may be refused transport or have the service terminated immediately. The driver has only been employed in driving and cannot be put at risk by disruptive behaviour. In such cases, the Client will not receive a refund, and any fines incurred are the responsibility of the Client.
Smoking: Smoking, vaping, or using e-cigarettes is not allowed in any Company vehicle at any time.
Food: Eating messy or strong-smelling foods is discouraged unless explicitly agreed in advance. The driver’s discretion applies based on the nature of the service booked. Any clean-up required due to food spills, damaging the interior, stains on upholstery may incur a cleaning fee.
Behaviour: All passengers must behave in a respectful and orderly manner. Abusive, aggressive, or threatening behaviour toward the driver or others is strictly prohibited. The Company reserves the right to terminate the service immediately (without refund) if any passenger behaves in a manner the driver reasonably deems unsafe or unacceptable.
Cleaning and Damage Charges: If the vehicle’s interior is left in a dirty or soiled state (e.g. excessive trash, spilled liquids, vomit), a cleaning surcharge of NZD $287.50 (including GST) will be charged to the Client. This fee covers professional cleaning to sanitise and restore the vehicle.
Responsibility: The person who made the booking is responsible for all guests and for ensuring that all passengers follow these rules. The Client is responsible for any fines, costs, or damages resulting from violations of these rules by any passenger in their group.
Pickup, Delays and No-Shows
The Company makes every effort to be punctual, but the Client must allow flexibility for traffic, accidents, weather, and other delays that are out of our control.
Waiting Time: For pre-arranged pickups (other than airport pickups, which may have separate rules), the driver will wait up to 10 minutes past the scheduled pickup time (the “Grace Period”) at no additional cost. After the 10-minute grace period, a waiting charge of NZD $20 per 10 minutes will apply, payable by the Client. If the Client does not appear and fails to contact the driver within 30 minutes of the scheduled pickup time, the Company may treat this as a no-show and cancel the remaining service. In that case, cancellation fees (see below) will apply.
Time Estimates: Any transit, arrival, or departure times quoted by the Company are estimates only. The Company is not responsible for delays or extended travel times due to traffic, roadworks, weather, accidents or other events beyond the Company’s control. The Client should plan accordingly and allow sufficient time between appointments and flights.
Flight Delays: If the Client’s flight is delayed, the Client must inform the Company as soon as possible. The Company generally allows a complimentary 60-minute wait time after the original scheduled arrival time for delayed flights. If the delay is longer, or if it substantially affects the driver’s schedule, the Company may apply a reasonable waiting fee or offer to reschedule the pickup at additional cost. Any extra costs (hotel, parking, etc.) incurred due to extreme delays or cancellations are the Client’s responsibility.
Flight Cancellations: If a flight is cancelled and the Client notifies the Company at least 12 hours before the scheduled pickup, the Company will do its best to accommodate a new arrangement at no extra charge or offer a full refund of any prepayment. If less than 12 hours’ notice is given, cancellation or rebooking fees may apply in accordance with the Cancellation Policy.
No-Shows/Missed Flights: If the Client misses their flight or fails to meet the driver at the designated time/location without notifying the Company (“no-show”), the full fare for the booked service will be charged. This is because the driver and vehicle were reserved and prepared for the Client’s use.
Cancellation and Refund Policy
Both the Company and the Client have cancellation rights and obligations. All cancellation requests must be submitted in writing (email to info@yournzdriver.co.nz is recommended) and confirmed by the Company to take effect.
Cancellation by Company: The Company reserves the right to make changes to or cancel any trip at any time before departure if an event beyond our control occurs (e.g. natural disasters, political unrest, acts of God, government restrictions, strikes, epidemics, severe weather, or other “force majeure” events). In such cases, the Company will offer the Client a choice of a full refund of amounts paid for the affected Services or an alternative date or service of comparable value, subject to availability less the NZD$100 Admin fee. The Company will not be liable for any additional costs incurred by the Client (such as alternate travel arrangements or accommodations) beyond refunding the Service cost.
Cancellation by Client: If the Client cancels a confirmed booking, cancellation charges apply based on the type of Service and the notice period before the scheduled start time:
Airport Transfers / Hourly Chauffeur Services:
More than 24 hours’ notice: No cancellation fee; full refund.
12–24 hours’ notice: 100% of the service fee is charged.
Less than 12 hours’ notice or no-show: 100% of the service fee is charged.
Private Day Tours (1-day bookings):
More than 72 hours’ notice: Refund minus a NZD $100 administrative fee.
24–72 hours’ notice: 50% of the total service fee is charged, plus a NZD $100 administrative fee.
Less than 24 hours’ notice or no-show: 100% of the total service fee is charged.
Multi-Day Tours (2+ days):
More than 7 days’ notice: Refund minus a NZD $100 administrative fee and any non-refundable supplier costs (e.g. pre-booked driver accommodation, activities).
3–7 days’ notice: 50% of the total service fee is charged.
Less than 72 hours’ notice or no-show: 100% of the total service fee is charged.
Special Events / Peak Season: During peak periods (e.g. major holidays, cruise ship arrival days, large conventions, special events), stricter cancellation terms may apply. These will be clearly stated in the booking confirmation.
In all cases, the applicable cancellation fee is calculated based on the notice period before the scheduled start of the Service. The effective cancellation time is when the Company sends a written acknowledgment of the cancellation request to the Client.
Administrative Fee: Any refund issued will incur a NZD $100 non-refundable administrative fee to cover our handling costs, unless otherwise stated.
Third-Party Costs: The Company is not responsible for refunds of amounts paid directly by the Client to third-party providers (hotels, tours, attractions, ferries, etc.). Any refunds due from such providers are subject to their own cancellation policies.
Unused Services: If the Client does not use part or all of the Services (e.g. releases the driver before a booked tour ends) without prior written agreement, no refund will be given for the unused portion. The Client remains liable for the full booking fee.
Force Majeure (Unforeseen Events): If the Client cannot proceed with a booking due to an event beyond anyone’s control (such as personal medical emergency, sudden government travel ban, etc.), the Client should notify the Company immediately. The Company will make reasonable efforts to accommodate changes (rescheduling, credits, or partial refunds) but cannot waive cancellation fees if the Client cancels late. We strongly recommend obtaining travel insurance to cover such risks.
Insurance and ACC
Travel Insurance: The Client is responsible for obtaining appropriate travel insurance to cover personal injury, illness, trip cancellation, lost luggage, and other contingencies. The Company strongly recommends purchasing insurance at the time of booking. Travel insurance should explicitly cover the activities in the itinerary (e.g. adventure sports) and any pre-existing medical conditions. If insurance is not purchased, the Client assumes all risk of such losses.
ACC (New Zealand Accident Compensation): In New Zealand, the Accident Compensation Corporation (ACC) provides no-fault personal injury coverage for residents and visitors. ACC may cover medical treatment costs if the Client is injured while in New Zealand. However, ACC does not cover loss of property, trip cancellation, or travel-related expenses. It is not a substitute for travel insurance. Under New Zealand law, if ACC covers an injury, the injured person generally cannot sue the Company for personal injury (except in cases of the Company’s negligence).
Travel Documents
The Client must ensure that all travellers have valid passports, visas, and any required travel documents or permits for entry to and travel within New Zealand. The Company does not verify or guarantee entry or exit permissions. If a traveller is denied transport or entry by any authority due to missing or invalid documentation, the Client will remain responsible for any related expenses. The Company is not liable for delays, fines, or additional costs arising from the Client’s failure to meet immigration, customs, or other legal requirements.
(For more information on New Zealand entry requirements, visit official government websites.)
Itineraries
The Company will prepare a detailed itinerary or trip plan (often called an “Itinerary Receipt”) after booking is confirmed and payment is received. This itinerary will include the travel schedule, vehicle and driver information, pickup and drop-off details, and any vouchers or tickets for included services. The Company will email the final itinerary to the Client prior to the start of the trip. The Client should review the itinerary carefully and notify the Company immediately of any errors or discrepancies (preferably at least 5 working days before departure). The Client is advised to carry a copy of the itinerary (printed or electronic) for reference while travelling.
Passenger Conduct and Safety
The Company places high priority on safety and the well-being of all passengers. The Client and all passengers must follow the instructions of the driver or the Company’s tour manager at all times, especially on matters of safety (such as boarding and disembarking procedures). The decision of the driver or tour manager on safety and operational issues is final.
If a passenger’s behaviour is deemed by the driver or tour manager to be dangerous, unruly, or illegal (e.g. violence, harassment, possession of prohibited items, or gross disrespect), the Company reserves the right to terminate the service for that passenger or the entire group immediately. In such an event, the Company has no liability to continue services or refund any fees for the unused portion. The Client will still be responsible for the full cost of the booking and must cover any additional arrangements (transport, accommodation, etc.) caused by the early termination. The Client is responsible for the conduct and welfare of all persons in their party.
Complaints
The Company strives to provide excellent service. If the Client has any complaint or concern about the Services, it should be raised immediately with the driver or Company representative to allow prompt resolution. If the issue cannot be resolved on the spot, the Client should send a written complaint to the Company’s email (info@yournzdriver.co.nz) as soon as possible after the trip. Complaints made well after the trip may not receive resolution or compensation.
Limitation of Liability
The Client’s rights and the Company’s liability are subject to the following limits:
Carriage of Goods (Baggage): If the Services include transporting goods or checked baggage, such carriage is subject to the New Zealand Carriage of Goods Act 2017. The goods are carried at “limited carrier’s risk”, meaning the Company’s liability for loss or damage to goods in transit is limited to NZD $2,000 per unit (unless a higher value is declared and a surcharge is paid). Any incidental services (like storage of baggage) are at the owner’s risk, and the Company is not liable for loss or damage unless caused by the Company’s intentional act. The Company’s liability for hand baggage carried by the passenger on board is limited to loss or damage caused by the Company’s negligence during embarkation, transit, or disembarkation, as per section 269 of the Act.
Claims: The Client must report any loss or damage to the Company in writing within 7 days of the relevant journey’s completion. Claims notified after 7 days will not be accepted.
General Liability: Except as limited above, the Company’s total liability for any loss or damage arising from the Services shall not exceed the amount paid for the specific service giving rise to the claim (or NZD $1,000, whichever is greater). The Company is not liable for any indirect or consequential losses (such as lost profits, savings, or business opportunities), loss of enjoyment, or any special or exemplary damages, even if the Company has been advised of the possibility of such losses.
No Third-Party Liability: The Company is not responsible for the acts, omissions, or failures of any third-party operators (such as hotels, tour operators, or other transport providers) arranged by or recommended by the Company. Any disputes with third-party providers must be resolved directly with those providers.
Consumer Guarantees: The Client acknowledges that the Services are purchased for business or commercial purposes. Therefore, to the extent permitted by law, the New Zealand Consumer Guarantees Act 1993 (and any similar consumer protection legislation) does not apply. Any statutory or implied warranties not expressly included in these Terms are excluded to the fullest extent permitted by law.
Force Majeure: The Company shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is due to events beyond the Company’s reasonable control. Such events include, but are not limited to, acts of God (e.g., earthquakes, floods), extreme weather, strikes or industrial action, war, terrorism, pandemics, government restrictions, civil unrest, or any other event that the Company could not reasonably have foreseen or prevented. In such cases, the Company’s obligation is limited to offering the Client a rescheduled service or refunding any unused Services (minus any non-recoverable costs).
Suitability and Special Requirements
The Client must ensure that the vehicle and Services booked are suitable for all passengers (including children, elderly, or persons with disabilities). Any special requirements (e.g. wheelchair access, child seats, large sports equipment) must be communicated to the Company at the time of booking. The Company will use reasonable efforts to accommodate these needs, but cannot guarantee availability of specialised equipment unless arranged in advance. The Client is responsible for any additional costs incurred to meet special requirements.
Assignment and Subcontracting
The Client may not assign or transfer a confirmed booking to another person or party without the Company’s written consent. The Company reserves the right to subcontract any or all of the Services to licensed third-party operators (e.g., chartered transportation companies) without affecting the Company’s obligations to the Client under these Terms. Any subcontracted provider will be subject to these same Terms.
Dispute Resolution
If a dispute arises under or in connection with these Terms or the Services, the parties will first attempt to resolve it through good-faith negotiations. If unresolved, the dispute may be referred to mediation or similar alternative dispute resolution before commencing any legal proceedings. This is a condition precedent to any court action.
Privacy and Data Use
The Company collects personal information (such as name, contact details, passport details) to process bookings, manage travel plans, and communicate with the Client. This information is used solely for the provision of Services and related customer service. The Company will not share the Client’s personal information with unrelated third parties, except as necessary to fulfill the booking (for example, providing driver or accommodation details to relevant suppliers) or as required by law. The Client has the right to access and request correction of any personal information the Company holds about them. Any requests should be made via email to info@yournzdriver.co.nz.
By providing an email address or mobile number to the Company, the Client consents to receiving electronic communications (such as booking confirmations, invoices, itineraries, and service updates). The Client may opt-out of marketing or promotional communications at any time by following the unsubscribe instructions or contacting the Company.
Amendments to Terms
These Terms may be updated by the Company from time to time (for example, to reflect changes in law or our services). The latest version of the Terms will be posted on the Company’s website and will apply to all bookings made after the updated Terms are effective. It is the Client’s responsibility to review the Terms before booking. The Client’s continued use of the Services after a posted update constitutes acceptance of the new Terms.
Intellectual Property
All content provided by the Company (including text, logos, itineraries, images, and documentation) is the property of Your NZ Driver Ltd or its licensors and is protected by copyright and other intellectual property laws. The Client agrees not to copy, distribute, or use any Company content for commercial purposes without the Company’s prior written consent.
Severability
If any part of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that part will be modified to the minimum extent necessary to make it enforceable, and the remainder of the Terms will remain in full force and effect.
Entire Agreement
These Terms constitute the entire agreement between the Company and the Client concerning the Services and supersede any prior agreements, representations, or understandings (oral or written). No addition to or modification of these Terms will be binding on the Company unless agreed in writing by an authorized representative of the Company.
Governing Law
These Terms are governed by and construed in accordance with the laws of New Zealand. Any legal action or proceeding related to these Terms or the Services shall be brought exclusively in the courts of New Zealand. The Client hereby submits to the jurisdiction of New Zealand courts for any disputes arising out of or relating to these Terms or the Services.